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2014–20195 min read

Dell Technologies · Head HR Tech, Data & Analytics

Built Dell's first global People Analytics function from scratch.

Three people, no infrastructure, one of the world's largest corporate HR data estates. Five years later: a 50+ person multi-disciplinary team, a self-serve platform for 6,500 users, and $10M+ in workforce efficiency.

Case at a glance— 01
Problem type

Build from zero

The mandate

Stand up a function in one of the largest corporate HR data environments globally, through a 50,000-employee merger and a parallel global Workday deployment, and do it with the discipline that predictive models on real people demand: bias,…

Workstreams

6

Distinct parts of the intervention

Headline result

$10M+

Workforce efficiency delivered

Measured outcomes— 02
$10M+
Workforce efficiency delivered
6,500+
Self-serve analytics users
808
HR data sources unified
50,000
EMC employees integrated to Workday
The situation— 03
Context

What was happening.

Dell employed 120,000–150,000 people across hundreds of integrated HR systems. People Analytics did not exist, no governance council, no data lake, no data science capability, no agreed source of truth. Mid-build, Dell acquired EMC, a 50,000-person workforce on a different HR stack, and committed to a global Workday rollout in parallel. I ran the HR data integration of the EMC acquisition while deploying Workday globally across the combined company.

Mandate

What had to change.

Stand up a function in one of the largest corporate HR data environments globally, through a 50,000-employee merger and a parallel global Workday deployment, and do it with the discipline that predictive models on real people demand: bias, profiling, PII, GDPR.

What changed

The moves that made the difference.

6 workstreams made up the intervention. Each card shows the key moves, with the deeper detail available where the work was more complex.

01

Founding the Function

4 moves
  • Authored the FY16-FY18 HR Master Data Program (gap analysis, cleansing, Workday readiness, Workday transition, governance steady state) and secured CapEx via the FY18 Scale BRD funding the HR Analytics Portal, Collibra and enterprise data quality.
  • Stood up the HR Data Steering Committee across four pillars (Strategy, Preparation, Workday Delivery, Governance) and grew the team from 3 to 50+ across data science, engineering, BI, decision science, governance and product.
  • Defined the FY18 BI Service Delivery Vision: Workday for operational/real-time, Tableau for strategic foresight, an HR Data Lake for blended history, benchmarks and cross-functional correlation, all wrapped in end-to-end governance.
  • Designed a seven-segment HR customer model and architected the HR Data & Analytics Portal (ServiceNow + Collibra + Datameer/Tableau deep links) with role-based catalogues so self-service was tailored, not generic, across 6,500+ users.
02

Data & Infrastructure

5 moves
  • Diagnosed a 10-year-old HR data estate with 48 documented gaps across acquisition, transformation, modelling, BI and consumption, closed ~75% via a 6–8 week IT deployment.
  • Architected the HR Data Lake on Hadoop + Datameer, encrypted at rest in HDFS/HIVE, encrypted MapReduce shuffle, Sentry-audited, co-owned with Global Info Security and sized for use cases no single tool could produce (sales-team revenue blending, total labour cost across Taleo + payroll + COIN$ + finance + EMC).
03

EMC Integration + Workday Deployment

5 moves
  • Led the HR M&A integration of EMC's 50,000-employee workforce through NewCo Day 1, deploying Workday on time and on budget with hybrid manager and location consolidation flows.
  • Led the HR Data Print Programme cataloguing every system and integration across Dell + EMC's 121-system estate (Core, TA, TM, C+B), enabling NewCo Day 1 reporting from a single inventory.
04

M&a Integration & Separation

4 moves
  • Stood up secure data rooms for Dell and Silver Lake during Dell–EMC diligence, enabling day-one reporting and skills assessment across the incoming 50,000-person EMC workforce.
  • Managed integration of acquired companies including Perot Systems into the Dell HR data and reporting estate.
05

Predictive & Advanced Analytics

4 moves
  • Led predictive workforce models, Flight Risk, Leadership Impact, Span of Control, Headcount, every one cleared a bias / profiling / PII review board before reaching the business, alongside the unstructured-data programme blending resumes, Taleo, surveys and SharePoint into the lake.
  • Built Dell's Talent Flow model, ~227K employee movements over 10+ years, so leaders could see where talent entered, accelerated, plateaued or left, by generation (Boomer / Gen X / Gen Y / Gen Z) and country.
06

Operating Model & Recognition

3 moves
  • Established a functional GTM motion for analytics use cases, Ideate, Define, Build, Deliver, Sustain, co-owned across Functions, People Insights and HR IT, with explicit responsibilities at each step.
  • Promoted from Director HRA, HR BAT (FY14) to Director HR Analytics leading the HR People Insights COE (FY15-FY17), with FY16 Tell Dell rating Best and FY17 Dell Champ, leading the global HR Analytics network, HR IT partnership and the HR Analytics Academy.
What I would carry forward
What I'd repeat: govern from day one, not after the fact. What I'd change: invest earlier in the data fluency of consumers, not just producers, adoption is a culture problem, not a tooling one.
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