Migrated Accounts Payable to Parramatta and rebuilt CBA's print supply chain.

Commonwealth Bank's Corporate Services function needed to consolidate Accounts Payable processing into its Parramatta centre and, separately, address persistent issues across its enterprise Print Supply Chain.

Run a clean, low-disruption AP transition for two streams in weeks, then turn around and uncover the root causes of print supply chain underperformance with enough rigour to fund a remediation plan.

1. 01Led the transition of two of Commonwealth's Accounts Payable processes to the CBA processing centre in Parramatta using project management discipline and Lean Six Sigma tools.
2. 02Diagnosed CBA's Print Supply Chain Management end-to-end, surfacing the key issues and building an improvement plan to close the gaps.
3. 03Acted as the operational change lead across both engagements, partnering directly with the Executive Manager, Business Management and Performance, Corporate Services.

"Two very different problems back-to-back, a transition and a diagnostic, taught me the same lesson: the rigour you put into measurement up front is what makes the change defensible later."