What was happening.
Commonwealth Bank's Corporate Services function needed to consolidate Accounts Payable processing into its Parramatta centre and, separately, address persistent issues across its enterprise Print Supply Chain.
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20082 min read
Commonwealth Bank of Australia · Process Excellence Manager
Migrated Accounts Payable to Parramatta and rebuilt CBA's print supply chain.
Two back-to-back Lean Six Sigma engagements at one of Australia's largest banks, first transitioning AP processing to a centralised centre, then diagnosing and fixing the enterprise print supply chain.
Case at a glance— 01
Problem type
Redesign at scale
The mandate
Run a clean, low-disruption AP transition for two streams in weeks, then turn around and uncover the root causes of print supply chain underperformance with enough rigour to fund a remediation plan.
Workstreams
1
Distinct parts of the intervention
Headline result
2
AP streams migrated
Measured outcomes— 02
2
AP streams migrated
1
Print supply chain remediated
Lean
Six Sigma led
2008
Engagement year
The situation— 03
What had to change.
Run a clean, low-disruption AP transition for two streams in weeks, then turn around and uncover the root causes of print supply chain underperformance with enough rigour to fund a remediation plan.
What changed
— 04The moves that made the difference.
The intervention, broken into the moves that mattered.
01
3 movesHighlights
- Led the transition of two of Commonwealth's Accounts Payable processes to the CBA processing centre in Parramatta using project management discipline and Lean Six Sigma tools.
- Diagnosed CBA's Print Supply Chain Management end-to-end, surfacing the key issues and building an improvement plan to close the gaps.
- Acted as the operational change lead across both engagements, partnering directly with the Executive Manager, Business Management and Performance, Corporate Services.
What I would carry forward
“Two very different problems back-to-back, a transition and a diagnostic, taught me the same lesson: the rigour you put into measurement up front is what makes the change defensible later.”
Recognise the problem?
Tell me what you are trying to change.
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