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AIB · Process Improvement Manager
TQM, SOX controls and Lean Six Sigma Black Belt at AIB.
Two years driving Total Quality Management and process improvement across an Irish banking group, certifying as a Lean Six Sigma Black Belt along the way.
Outcomes- Headline
Black Belt
Lean Six Sigma
SOX / ISO
Controls aligned
TQM
Operating model
2 yrs
Programme tenure
Context
AIB's process improvement function needed disciplined delivery against Total Quality Management standards, SOX controls and ISO accreditation, across a complex banking group.
Challenge
Run process improvement projects in a heavily regulated environment without compromising controls, accreditation or audit posture.
Approach
- 01Managed teams implementing Total Quality Management across the banking group.
- 02Drove process improvements aligned to SOX controls and ISO accreditation.
- 03Applied Lean Six Sigma Black Belt methodology end-to-end across DMAIC projects.
- 04Partnered with operations, audit and risk to embed change inside the controls framework.
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