What was happening.
AIB's process improvement function needed disciplined delivery against Total Quality Management standards, SOX controls and ISO accreditation, across a complex banking group.
← All work
2006–20082 min read
AIB · Process Improvement Manager
TQM, SOX controls and Lean Six Sigma Black Belt at AIB.
Two years driving Total Quality Management and process improvement across an Irish banking group, certifying as a Lean Six Sigma Black Belt along the way.
Case at a glance— 01
Problem type
Govern high-stakes work
The mandate
Run process improvement projects in a heavily regulated environment without compromising controls, accreditation or audit posture.
Workstreams
1
Distinct parts of the intervention
Headline result
Black Belt
Lean Six Sigma
Measured outcomes— 02
Black Belt
Lean Six Sigma
SOX / ISO
Controls aligned
TQM
Operating model
2 yrs
Programme tenure
The situation— 03
What had to change.
Run process improvement projects in a heavily regulated environment without compromising controls, accreditation or audit posture.
What changed
— 04The moves that made the difference.
The intervention, broken into the moves that mattered.
01
4 movesHighlights
- Managed teams implementing Total Quality Management across the banking group.
- Drove process improvements aligned to SOX controls and ISO accreditation.
- Applied Lean Six Sigma Black Belt methodology end-to-end across DMAIC projects.
- Partnered with operations, audit and risk to embed change inside the controls framework.
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