Fractional CAIO across a portfolio of SMB AI engagements.

Helping organisations move from using AI to embedding digital workers, automation and AI-driven workflows into how the business actually runs.

Case at a glance— 01

Problem type

Turn AI into operating capability

The mandate

Translate enterprise-grade AI strategy, governance and operating-model thinking into engagements small enough to ship fast and pragmatic enough to land inside an SMB.

Workstreams

Distinct parts of the intervention

Headline result

Fractional engagements

Measured outcomes— 02

Fractional engagements

Multi-sector

Fitness, recruitment, energy, SMB

EU AI Act

Governance aligned

Digital workers

Embedded in operations

The situation— 03

Context

What was happening.

After leaving Workday in April 2025, I built a fractional advisory practice for founders and leadership teams who want to operationalise AI, not just experiment with it. Engagements span fitness, recruitment, renewable energy, training and SMB SaaS.

Mandate

What had to change.

Translate enterprise-grade AI strategy, governance and operating-model thinking into engagements small enough to ship fast and pragmatic enough to land inside an SMB.

What changed

The moves that made the difference.

— 04

The intervention, broken into the moves that mattered.

Highlights

5 moves

Designed AI operating models aligned to business strategy across multiple engagements.
Identified and prioritised high-impact use cases, then built and deployed digital workers across operations, marketing, customer and data functions.
Redesigned workflows to combine human and AI execution, with hands-on enablement to drive adoption.
Implemented lightweight governance aligned to emerging regulation, including the EU AI Act.
Built and shipped supporting platforms: the Clarity Index™ business diagnostic, an AI-powered microsite builder, an AI survey-to-insights system, and conversational AI workflows.

What I would carry forward

“The shift is not 'using AI'. It is redesigning how work gets done so humans and digital workers can both do their best work inside it.”

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